DigitalAssistant™ Product Features


Now you have a solution: DigitalAssistant™. It’s the perfect solution for tracking and managing your end-users’ help requests. It helps increase the level of IT support, eliminating communication bottlenecks and preventing problems from falling through the cracks.

Features:

  • Delivers Multiple views per technician, allowing filtering, and sorting.
  • Manages help requests by technician
  • Email help request updates and logged comments automatically
  • Includes pre-defined Crystal Reports
  • Log and track projects
  • Track daily tasks performed
  • Record travel expenses and travel time
The DigitalAssistant™ Log Entry screen.

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Complete Web-Interface

eVero’s DigitalAssistant™ application is complimented by a fully featured web-based interface. Log hours and submit help requests anywhere you have internet access.

The DigitalAssistant™ Web Ticket Entry screen.

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Benefits:
  • Easy to Use
  • A Complete Solution
  • Immediate ROI
  • Flexible and Scalable
  • Build Reports
  • Increase Billing Accuracy
  • Improve Staff Efficiency