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SUPPORT SERVICES
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eVero's eDESKTOP solution brings high-quality hardware, software, and enterprise level support services to commercial and government organizations.
The eVero project management team plans, acquires, and manages all information systems. eVero Corporation's certified engineers are among the most experienced in the business. We specialize in Systems Deployment, Migration, Systems Integration, and Education. Our customers are the forefront of our business. We strive to exceed our customers' expectations on each and every project. You can feel confident that our experienced customer support staff is here to assist you with all inquiries and maintenance issues. eVero Corporation will meet and exceed all expectations, as well as continue to support your organization in all future technology endeavors. eVero Corporation offers the following services to ensure an efficient IT environment: • On-site Managed Services - total expertise for campus-wide desktop, server and network support functions provided by dedicated on-site technical experts including management of support process through to the implementation of industry-approved methodologies. • Help Desk - a tight integration with maintenance and network services, providing a full range of technical support services at the level required by the users. • Maintenance - focusing on recovering business systems after malfunctions by re-establishing the full functionality of the unit. Choosing from depot response or immediate on-site attention and three services contract levels, certified technicians will remedy the problem with manufacturer-certified parts or the latest upgrades. • Asset Tracking - produces both a detailed summary report of a customer's distributed computing environment and an electronic inventory database, which contains vital information regarding the migration of existing technology and the disposal of decommissioned assets. • Desk-side Support - certified field technicians can implement solutions based on specific needs, as 'mission critical' technology requires on-site service for hardware, software, and server and network infrastructure devices. • Remote Support - potential problems are uncovered and then appropriate solutions are implemented to minimize the impact to the customer's business operations and end users. • Installations, Moves, Additions and Changes (IMAC) - focuses on the installation and deployment of hardware, software or network infrastructure as it pertains to initial allocation or a reallocation. IMAC is directly linked to Asset Tracking to produce an accurate picture of the overall environment. Up to date information is provided for the migration of existing data to the new system, reallocation of technology and disposal of decommissioned technology. • Reporting/Analysis - helps to control customer's TCO by providing detailed information about specific transactions and identifying trends in products and technology. • Remote Diagnostics - many advantages are realized from consistent monitoring and immediate problem resolution through this proactive service focusing on desktops, infrastructure, applications, and operating systems.
Have questions for us? Our customer service representatives are available to speak with you 24/7. Just call toll-free at 866-463-8376. You can also speak to one of our customer representative now.
This software trial is a fully functional version of eDESKTOP. Every feature and aspect of the product is available for you to try.
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